✈️ Global Shipping Information
We proudly ship worldwide (excluding a few remote areas not served by our carriers) because celebrations happen everywhere! From Paris to Mumbai, we ensure your Birthday Party Tableware and Diwali decorations arrive with care.
Order Processing Time
Please allow 1-2 business days for us to carefully process and pack your order before it ships out.
Shipping Methods & Delivery Timelines
We offer two reliable options to fit your timeline and budget:
1. Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment.
- Perfect for when you need your Football Party Supplies or Christmas Party Supplies with a balance of speed and cost.
2. Free Shipping
- Carrier: EMS
- Eligibility: Orders of $50 or more.
- Delivery Time: 15-25 business days after shipment.
- A great value option for bulk orders of Birthday Party Decorations or Patriotic Party Supplies where you can plan a little further ahead.
Please note: Delivery times are estimates and may vary slightly due to customs, holidays, or carrier delays. Tracking information will be provided once your order ships!
💝 Our Return & Exchange Promise
We stand behind our products, from Award Ribbons to Day of the Dead Decorations. Our policy is built on transparency and a commitment to your complete satisfaction.
✅ Hassle-Free Process
Designed for busy parents, event planners, and community leaders worldwide.
🌎 Global Coverage
Available for all our international customers (remote area exceptions apply).
⏱️ Clear Timelines
We respect your event deadlines and process requests promptly.
🎊 Celebration-Focused
We aim to fix issues quickly so your event is a success.
1. Return & Exchange Policy Overview
Eligibility Window
You may request a return or exchange within 15 days of receiving your shipment.
Condition Requirements
- Unused & Unopened: Items must be in their original, sealed packaging.
- Resalable Condition: Products must be free of damage, wear, or customization.
- Original Packaging: All tags, boxes, and protective materials intact.
- Proof of Purchase: Include your original order number or packing slip.
⚠️ Important: Non-Returnable Items
To ensure health, safety, and fairness, the following cannot be returned or exchanged:
- Personalized or Customized Items: This includes any Birthday Party Stuff to Wear (e.g., custom-printed sashes, hats) or Award Ribbons with specific names/dates.
- Seasonal & Holiday-Specific Clearance Items: Deeply discounted final sale goods (e.g., end-of-season Christmas Party Supplies or Easter Party Supplies).
- Opened or Used Tableware & Decorations: For health and safety, we cannot accept returns on opened packages of Birthday Party Tableware (plates, cups, cutlery) or any Birthday Party Decorations that have been assembled or used.
- Costumes that have been worn, altered, or have damaged tags.
- Final Sale Items: Clearly marked as “Final Sale” on the product page.
Please inspect your shipment upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at [email protected]—we’ll make it right!
2. Step-by-Step Return/Exchange Process
1 Contact Us Within 15 Days
Email our Celebration Support Team at [email protected]. Use the template in Section 5 below to ensure we have all necessary info.
2 Receive Your RMA & Instructions
We’ll review your request and, if approved, email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions within 2 business days. Do not ship items back without an RMA.
3 Pack & Ship Your Return
Securely pack items in their original packaging. Include the RMA number clearly on the outside of the box. Ship to the address we provide. You are responsible for return shipping costs, unless the return is due to our error.
4 Our Inspection & Processing
Our warehouse team in Mesa, Arizona, will inspect the returned items within 3-5 business days of receipt.
5 Completion of Your Request
- For Returns: Your refund will be initiated (see details below).
- For Exchanges: We will ship the replacement. If out of stock, we’ll contact you for alternatives or issue a refund.
3. Refunds: Timelines & Methods
When Will I Get My Refund?
- Inspection Approval: 3-5 business days after we receive your return.
- Refund Initiation: Within 1 business day after approval.
- Funds to Your Account:
- Credit/Debit Card (Visa, MasterCard, JCB): 5-10 business days after initiation (depends on your bank).
- PayPal: 3-5 business days after initiation.
Note: Original shipping fees are non-refundable unless the return is due to our mistake.
How Will I Be Refunded?
Refunds are issued to the original payment method used for the purchase (for security reasons, we cannot refund to a different account).
4. Exchange Process & Shipping
Exchanges are subject to product availability. For eligible items (like certain Costumes or Birthday Party Stuff to Wear), we ship the replacement once the return is approved.
Shipping for Exchanges: We cover standard shipping to your original address. Expedited shipping is available at an additional cost.
5. Quick-Start Email Template
Copy, paste, and fill this out to email us at [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Bulk Party Supplies Shop Celebration Support Team,
I would like to request a [Return / Exchange] for my recent order.
Order Number: #[Insert Your Order Number] Order Date: [Insert Order Date] Product(s) for Return/Exchange:
– [Product Name, SKU if available] – [Reason: e.g., Wrong Size, Defective, Changed Mind]
I have reviewed the policy and confirm the items are [unused/unopened/in original packaging].
For Exchanges: Desired Replacement: [Product Name and SKU/Size/Color if different]
My shipping address is:
[Your Full Name] [Street Address] [City, State/Province, Postal Code] [Country]
Please send the RMA number and instructions here.
Thank you,
[Your Full Name] [Your Phone Number – Optional]
6. Need Help? Contact Our Celebration Support Team! 🎈
We understand event planning pressure—from last-minute Football Parties to grand Weddings. We’re here for responsive, solution-oriented support.
Email: [email protected]
Mail:
Bulk Party Supplies Shop | Attn: Returns Department
130 West Brown Road, Mesa, US 85201
Response Time: We typically respond within 1 business day.