Hello, Celebration Planners! 🎉
At Bulk Party Supplies Shop, we pour our heart into every order—whether you’re stocking up for a massive Cinco de Mayo festival, planning an intimate Baby Shower, or coordinating team spirit with our Cheerleader and Team Spirit Supplies. We understand that sometimes, even with the best planning, an item might not be exactly what you envisioned.
That’s why we’ve created a straightforward, transparent Returns & Exchanges policy. Our goal is to resolve any issues with the same efficiency, care, and global-mindedness that we apply to shipping your Birthday Party Tableware to Paris or your Diwali Festival of Lights decorations to Mumbai. Your satisfaction is the final piece of the celebration puzzle.
Our Return & Exchange Promise
✅ Hassle-Free Process: Designed for busy parents, professional event planners, and community leaders.
🌎 Global Coverage: Available for all customers worldwide (excluding remote areas not served).
⏱️ Clear Timelines: We respect your time and event deadlines.
💝 Celebration-Focused: We aim to get the right supplies to you, so your event—be it a Basketball Party or Christmas gathering—is a success.
1. Return & Exchange Policy Overview
Eligibility Window
You may request a return or exchange within 15 days of receiving your shipment.
Condition Requirements
- Unused & Unopened: Items must be in their original, sealed packaging.
- Resalable Condition: Products must be free of damage, wear, or customization.
- Original Packaging: All tags, boxes, and protective materials should be intact.
- Proof of Purchase: Please include your original order number or packing slip.
⚠️ Important: Non-Returnable Items
To ensure the health and safety of all our customers, and due to the nature of certain celebratory goods, the following items cannot be returned or exchanged:
- Personalized or Customized Items: This includes any Birthday Party Stuff to Wear (e.g., custom-printed sashes, hats) or Award Ribbons with specific names/dates.
- Seasonal & Holiday-Specific Clearance Items: Deeply discounted goods from final sales (e.g., end-of-season Christmas Party Supplies or Easter Party Supplies).
- Opened or Used Tableware & Decorations: For health and safety reasons, we cannot accept returns on opened packages of Birthday Party Tableware (plates, cups, cutlery) or any Birthday Party Decorations that have been assembled or used.
- Costumes that have been worn, altered, or have damaged tags.
- Final Sale Items: Clearly marked as “Final Sale” on the product page.
Please inspect your shipment upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at [email protected]—we’ll make it right!
2. Step-by-Step Return/Exchange Process
Follow these simple steps to initiate a return or exchange:
1 Contact Us Within 15 Days
Email our Celebration Support Team at [email protected] with your request. Please use the template below to ensure we have all necessary information.
2 Receive Your RMA & Instructions
We will review your request and, if approved, email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions within 2 business days. Do not ship items back without an RMA number.
3 Pack & Ship Your Return
Securely pack the items in their original packaging, if possible. Include the RMA number clearly on the outside of the box. Ship the package to the address we provide. You are responsible for the return shipping costs, unless the return is due to our error (wrong or defective item).
4 Our Inspection & Processing
Once we receive your return, our warehouse team in Mesa, Arizona, will inspect the items within 3-5 business days.
5 Completion of Your Request
– For Returns: Your refund will be initiated (see Section 3 for details).
– For Exchanges: We will ship the replacement item to you. If the desired item is out of stock, we will contact you to discuss alternatives or issue a refund.
3. Refunds: Timelines & Methods
When Will I Get My Refund?
- Inspection Approval: 3-5 business days after we receive your return.
- Refund Initiation: Within 1 business day after approval.
- Funds to Your Account:
- Credit/Debit Card (Visa, MasterCard, JCB): 5-10 business days after we initiate the refund, depending on your bank’s processing time.
- PayPal: 3-5 business days after we initiate the refund.
Note: Original shipping fees (Standard or Free Shipping) are non-refundable, unless the return is due to our mistake.
How Will I Be Refunded?
Refunds are issued to the original payment method used for the purchase. We cannot issue refunds to a different card or account for security reasons.
4. Exchange Process & Shipping
Exchanges are subject to product availability. For size or color exchanges on eligible items (like certain Costumes or Birthday Party Stuff to Wear), we will ship the replacement item once the return is received and approved.
Shipping for Exchanges: We will cover the standard shipping cost for the replacement item to your original address. Expedited shipping for exchanges is available at an additional cost.
5. Return/Exchange Request Email Template
To speed up the process, please copy, paste, and fill out the template below when emailing us at [email protected].
6. Need Help? Contact Our Celebration Support Team!
We’re here to help you navigate any issue, big or small. Our team understands the pressure of event planning—whether it’s a last-minute Football Party or a meticulously planned Wedding—and we’re committed to responsive, solution-oriented support.
Email: [email protected]
Mail: Bulk Party Supplies Shop | Attn: Returns Department | 130 West Brown Road, Mesa, US 85201
We typically respond to all emails within 1 business day.
🎊 Our Ultimate Goal? Your successful celebration. We believe in our products, from Patriotic Party Supplies to Day of the Dead Decorations, and we stand behind them. This policy is our promise to handle any hiccups with integrity and speed, so you can get back to what matters most—creating unforgettable moments.